Home > Shipping Policy

Shipping and Returns

Shipping Policy
Return Policy
Estimate Delivery Date

Shipping Policy

"Club Wags makes every effort to provide same day delivery on all orders made before 3pm.   However due to weather, road conditions, traffic, and other unforseeble factors, Club Wags can not guarantee that all orders will be received on the same day as paid for."

Club Wags makes every attempt to hand deliver all orders directly to customers - however, Club Wag's will leave orders next to front doors, concierges or reception desks when it is not possible to reach customers.  Club Wags does not accept responsibility for stolen or lost product that is left unattended or with 3rd parties.

Club Wags is happy to offer delivery of raw dog food, however due to the limited time before frozen food melts, Club Wags can not guarantee that products will be frozen when delivered.  All frozen foods will be delivered between 4pm and 8pm - they will be left at concierges, reception areas, or when possible at customers front door.  No requested times can be honored. "